Communicating Major incidents with stakeholders

IT Service Management

With Virima ITSM, when they say “Jump!” you’ll ask “How high?”

IT is under pressure to introduce new services while minimizing disruptions and following secure, best practices. While all the change occurs, you’re still expected to provide top-notch support to IT services’ end users. You must meet issues with rapid resolutions. As organizations transition from help desks to true service desks, they must introduce and adopt new processes.

Some platforms suit smaller organizations well, whereas others, packed with enterprise features, are expensive and complex.

Enter Virima. It offers an incredible mix of features, flexibility, and ease of use, making it a great fit for organizations of any size and at any level of service desk maturity.

Virima’s self-service portal gives end users access to FAQs, to see what issues IT is currently working to resolve, and a way to log and track new service requests. It also includes customer satisfaction surveys so service desk managers know what they are doing well and what they can do better.

The ITIL compliant Service Asset Configuration Management (SACM) CMDB can automatically discover and contain all asset and relationship data. All ITSM processes fully leverage every piece of CMDB data, making it available through custom reports and dashboards. This provides service desk operators with greater access to information so they know what is due to an existing issue and what requires escalation.

Virima’s incident and problem management processes can be tied to specific assets and service owners so it’s easy to identify the correct next-level resources to respond. And Virima helps you avoid future problems by making it easy to identify service request patterns and reoccurring issues.

With Virima ITSM, your service delivery will improve, IT ops and security will have the information they need to keep you running efficiently and securely, and responding to compliance and financial audits will be easier than ever before.

Key Virima features that help you accelerate service delivery:

  • Integrated asset discovery, relationship/dependency mapping & CMDB
  • Complete IT Asset Management (ITAM)
  • Self-service portal for FAQs and service requests/tracking
  • Project & Survey Management
  • Risk register & runbook automation
  • Customizable dashboards & detailed reporting
  • Collaborative engagement with end users and service responders
  • Delivered via secure, easy to deploy SaaS model
  • User friendly UI & very low TCO

Learn more at or contact Virima today. Let us show you how the combination of our solutions, our services, and our expertise can help make your every IT deployment more successful, more quickly.