Discovery and Service Mapping

How Discovery and Service Mapping Create Value for IT

If a picture is worth 1000 words, consider the value of a picture that describes the wealth of knowledge locked away in your CMDB. Pairing service mapping capabilities with discovery is becoming increasingly important in modern ITSM.

Discovery tools have enabled companies to collect an inventory of their IT ecosystem that is both complex and diverse.

Service Mapping is the key to unlocking this treasure trove of knowledge enabling your leaders and ITSM staff to leverage it in key business decisions they make every day.

In this white paper you will learn more about:

  • What a complete Discovery & Service Mapping solution should look like
  • Why pairing Discovery and Service Mapping is essential to modern ITSM
  • The IT and business problems this will help to resolve